In normal instances a refund will be issued to you on an instant basis. But in some cases it may take 2 working days for the refund to be issued. Once the refund have been issued you will receive an email confirmation. Please take note that in cases concerning refund, the bank may take 4-7 working days to update the credit to your account. This is a purely automatic process and will be followed in all cases without fail. However, in some cases where you have received a success confirmation but have not received a recharge or credit for your bill payment or in any other case you are welcome to lodge a complaint by creating a support ticket on our “Contact Us” page and we promise to provide you with a quick resolution to the problem.
In such cases when you are not satisfied with the resolution provided you are free to submit an escalation ticket on our “Contact Us” page by clicking on the “Escalation” option. Kindly note that the escalation requests will only be accepted only after 8 days of the transaction.
All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the Recharge for and all charges that result from those purchases. Websmyle is not responsible for any purchase of Recharge for an incorrect account number.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on firstname.lastname@example.org or posting us a message. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Recharge value, Transaction date and Order Number ( s ) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.
Please keep in mind that on all cases our liability is only bound to providing you with a valid recharge, a bill payment or issue a refund to the amount of payment as received by us. We shall not be held responsible for any other claim or consequential liability that may arise out of a failed recharge or payment of bill on our system.
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